When Your Chatbot Refuses to Chat: Where to Start Debugging

Imagine this: you’re building your first chatbot, and everything looks good on the surface. Your intents, entities, and responses are all in place. You launch a test conversation and ask, “What’s the weather today?” Instead of the smooth reply you envisioned, your bot spits out,

Imagine you’ve just launched your first chatbot, a friendly assistant named Alex designed to guide customers through the onboarding process on your company’s website. You’re excited but also cautious; the true test of its effectiveness will come from how users interact with it. Testing your chatbot not only ensures a smooth user experience but also